At Seven Day Skin, we are committed to providing high-quality skincare products to our customers. We carefully pack and dispatch every order to make sure you receive your products safely.

However, if you receive a wrong, damaged, leaked, faulty, or expired product, please read our Return & Refund Policy below.

Return & Exchange Policy

Seven Day Skin does not offer returns or exchanges simply due to change of mind. Please make sure you check the product details, ingredients, price, and usage instructions before placing your order.

An exchange may be accepted only if:

• You received the wrong product
• The product was damaged during delivery
• The product was leaked or faulty
• The product was expired when received
• The parcel was incomplete

To request an exchange, you must provide satisfactory proof of purchase and a valid reason for exchange.

Conditions for Exchange

The product must be:

• Unused
• Unopened
• Packed in its original packaging
• In a condition to be resold
• Returned within 7 days of order placement

Seven Day Skin reserves the right to refuse any exchange request if the product does not meet the above conditions.

Products Not Eligible for Return or Exchange

We cannot accept returns or exchanges if:

• The product has been opened or used
• The seal is broken
• The product is not in its original packaging
• The customer ordered the wrong product by mistake
• The customer changed their mind after ordering
• The product does not suit the customer’s skin type
• The product was purchased on sale or discount
• The request is made after the allowed time period

Please note that skincare results may vary from person to person. We do not offer returns, refunds, or exchanges based on personal skin reaction, suitability, or expected results.

Damaged, Faulty, or Wrong Product

If you receive a damaged, faulty, leaked, expired, or wrong product, please contact us as soon as possible with:

• Order number
• Proof of purchase
• Clear pictures of the product
• Pictures of the parcel packaging
• Opening video of the parcel, if available

A photo or video proof must be provided to the Seven Day Skin team to support your claim.

After checking the details, we will offer an exchange or refund where applicable.

Exchange Process

If your exchange request is approved, the exchange will be made with the same original product only. The product cannot be exchanged with any other product.

The customer will be responsible for sending the product back to Seven Day Skin through a courier service of their own choice.

Return shipping and handling charges will be paid by the customer.

Please do not send any parcel through Cash on Delivery. C.O.D. parcels will not be accepted.

Refund Policy

Refunds are only approved after our team reviews and verifies the complaint.

If your refund is approved, the refund will be processed through the agreed payment method.

Refunds or returns may take 1 to 2 weeks to process after our office receives and checks the returned item.

Delivery charges are non-refundable.

Order Cancellation

You can cancel your order before it has been dispatched.

Once the order has been shipped, it cannot be cancelled.

Important Note

For sensitive skin, we recommend doing a patch test before using any skincare product.

Please read the product details, ingredients, and usage instructions carefully before placing an order.

Contact Us

For return, refund, or exchange requests, please contact us:

Brand: Seven Day Skin
Email: sev7endayskin@gmail.com
Phone/WhatsApp: +92 313 6666309
Website: www.sev7enday.com

Our support team will review your request and guide you accordingly.